Direct 24/7 support, security updates, and advance replacement
Do you need maximum network availability, assured business continuity, and round-the-clock support for LANCOM network components? This is exactly where LANcare Direct Advanced 24/7 comes in: Registered with a device from the very beginning, our network experts will help you within max. 30 minutesf you report massive operational disruptions by telephone – 365 days a year, 24 hours a day. To ensure that the entire IT infrastructure is sustainably protected against cyber risks and always complies with the latest security standards, security updates are continuously available. The included advance replacement with next business day delivery of a replacement device offers you additional protection and minimal downtime in the event of a hardware defect.

Fast advance replacement including delivery on the next business day
By purchasing products from LANCOM, you are choosing reliable and durable products, but failures and malfunctions do occur sometimes. With LANcare Direct Advanced 24/7, you reduce the downtime of network downtime to a minimum and benefit from an advance replacement of the device for which LANcare Direct Advanced 24/7 has been registered for the selected term. If you report a support case by 2 p.m. (CET), you will receive a replacement device by the next business day. This means that your network will be fully operational again within the shortest possible time.

24/7 emergency hotline incl. prioritization directly from the manufacturer
In an emergency, every minute counts: so call us in the event of massive operational disruptions of the registered device. Our experienced staff will provide you with advice and assistance within just 30 minutes – for 24 hours, 365 days a year – regardless of the Lifecycle Management phase the LANCOM device is in. The disruption will be resolved as quickly as possible thanks to prioritized handling of your concern, including an automatic callback guarantee, so that your services are immediately ready for operation again.

Service times with guaranteed first response times
Do you have hardware problems, configuration or information requests for which you need our support? Our experts will help you during service hours from 8 a.m. to 6 p.m. (CET) on business days (10/5). We handle your support case with an first response time of max. four hours.

High planning reliability with security updates
Plan ahead and benefit from full protection for all LANCOM devices to ensure reliable business operations, especially in long-term projects. This includes free security updates of the respective operating system to ensure that the registered device is always running at the highest level of security.