Direct 10/5 support, security updates, and advance replacement
Unresolved technical queries or even device failures cost nerves, time, and therefore money. So play it safe right from the start and protect your investment: With LANcare Direct Advanced 10/5, you not only have access to safety-relevant security updates, but also to our manufacturer support with guaranteed first response times of max. four hours – and even within just two hours if you report massive operational disruptions by telephone. In the event of damage, we deliver a replacement device on the next business day so that the network is fully functional again within the shortest possible time.

Fast advance replacement including delivery on the next business day
By purchasing products from LANCOM, you are choosing reliable and durable products, but failures and malfunctions do occur sometimes. With LANcare Direct Advanced 10/5, you reduce the downtime of network downtime to a minimum and benefit from an advance replacement of the device for which LANcare Direct Advanced 10/5 has been registered for the selected term. If you report a support case by 2 p.m. (CET), you will receive a replacement device by the next business day. This means that your network will be fully operational again within the shortest possible time.

Fast, prioritized support directly from the manufacturer
When it comes to managing and efficiently operating networks, high system availability goes hand in hand with guaranteed response times when problems arise. Therefore, access professional help directly from the manufacturer for the registered device – regardless of the Lifecycle Management phase the LANCOM device is in. You also benefit from prioritized handling of your concern including an automatic callback guarantee. If you report a massive operational disruption by telephone, we will take care of your concern within two hours so that your services are running again within a short time.

Service times with guaranteed first response times
Do you have hardware problems, configuration or information requests for which you need our support? Our experts will help you during service hours from 8 a.m. to 6 p.m. (CET) on business days (10/5). We handle your support case with an first response time of max. four hours.

High planning reliability with security updates
Plan ahead and benefit from full protection for all LANCOM devices to ensure reliable business operations, especially in long-term projects. This includes free security updates of the respective operating system to ensure that the registered device is always running at the highest level of security.