RingCentral’s AI Receptionist™

RingCentral’s AI Receptionist (AIR) was launched on 20 February 2025, with a controlled availability phase for select US businesses.

It is an integrated AI phone agent designed to transform business customer interactions. Built directly into the RingCentral phone system, AIR instantly answers calls, handles routine inquiries and routes complex requests to the appropriate personnel. It schedules appointments and follows up via SMS, ensuring no call is missed.

Unlike standalone tools, RingCentral’s AIR deploys without extra apps or complex integrations. It understands businesses by syncing with contact directories and using website and document inputs for accurate responses. Supporting natural, human-like conversations, AIR offers 24/7 service, reducing wait times and operational costs.

With built-in analytics, businesses can gain insights and improve operations. RingCentral AIR represents a significant step toward AI-powered business communications and enhancing customer experiences.